РОЗРОБКА ТА ВПРОВАДЖЕННЯ ЧАТ-БОТА ДЛЯ МАЙБУТНІХ СТУДЕНТІВ

Yu. F. Oleksiichuk

doi:10.32782/2521-6643-2025-2-70.17

Yu. F. Oleksiichuk Poltava University of Economics and Trade https://orcid.org/0000-0002-0585-3307

DOI: https://doi.org/10.32782/2521-6643-2025-2-70.17

Keywords: chatbot, telegram, java, spring

Abstract

This paper addresses the pressing issue of digitalizing communication processes in higher education, focusing on the development and implementation of an intelligent chat-bot designed to facilitate interaction with prospective students of the Computer Science educational program. In the context of increasing competition among higher education institutions and the growing need to provide year-round informational support for applicants, the study substantiates the feasibility of employing the Telegram messenger as a platform for automated consultation. The paper analyzes the key shortcomings of traditional communication channels with potential applicants, including their temporal and geographical constraints, fragmentation of information across different web resources, and the excessive workload imposed on admission office staff and academic personnel. The software solution was developed using the Java programming language and the Spring Boot framework. The system is designed according to a multilayered architecture that follows the Controller–Service–Repository design pattern, ensuring modularity, scalability, and ease of maintenance. Integration with the Telegram API is achieved through the Telegram Bots library, while data persistence is managed via the Oracle Database management system. The chat-bot's functional capabilities include providing information about the advantages of the educational program and the university, specific admission requirements for school and college graduates, features of studying at different academic levels, current tuition fees, scholarship and grant opportunities, and the option to subscribe to important updates. The request-handling mechanism, based on user session management and dedicated message handlers, enables a multi-stage interaction flow with logical transitions between dialogue states. For administrative management, the system incorporates an interface built with the Swagger library, which provides automatically generated interactive API documentation and supports the execution of test requests directly through a web interface. The results of the research confirm the effectiveness of the proposed approach in addressing current challenges related to the digitalization of higher education. The developed system significantly reduces the workload of administrative personnel, ensures applicants' round-the-clock access to essential information, and improves the overall quality of communication between the university and prospective students.

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DESIGN AND IMPLEMENTATION OF A CHATBOT FOR PROSPECTIVE STUDENTS

Abstract

References

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